Shipping Policy

Last updated: August 1, 2026

At Pro Packaging Line, we take great care to ensure your custom packaging arrives in perfect condition. This page outlines our shipping options, turnaround times, and transit policies for both domestic and international orders.

Free Shipping

We offer free standard shipping on all orders over $500 within the continental United States. Orders below $500 are subject to a flat-rate shipping fee calculated at checkout based on package weight and destination.

Production Turnaround

Production timelines begin after all three prerequisites are met: final artwork approval, written order confirmation, and receipt of the required deposit.

Turnaround times are estimates and do not include transit time. Your account representative will provide a confirmed production schedule with your order acknowledgment.

Domestic Shipping

Continental United States

We ship via trusted carriers including UPS, FedEx, and freight services for palletized orders. Typical transit times after production is complete:

Alaska, Hawaii, and U.S. Territories

Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories is available but may require additional transit time and shipping charges. Contact us for a specific quote.

International Shipping

We ship worldwide via trusted freight and parcel carriers. International orders are palletized, shrink-wrapped, and securely packed to withstand long-distance transit.

International shipping rates are quoted on a per-order basis and depend on destination, package weight, and dimensions. Customs duties, import taxes, and brokerage fees are the responsibility of the buyer unless otherwise arranged in writing.

How We Pack Your Order

We understand that damaged packaging defeats the purpose of custom printing. Every order is carefully prepared for transit:

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. For freight shipments, we provide the carrier name, BOL (Bill of Lading) number, and estimated delivery window.

If you have not received tracking information within 24 hours of your confirmed ship date, please contact your account representative or email us at info@propackagingline.com.

Customer Freight Pickup

If you prefer to use your own logistics provider or a third-party freight account, we are happy to accommodate. Simply provide your carrier details and preferred pickup window when placing your order. We will prepare your shipment for warehouse pickup at no additional handling charge.

Warehousing and Inventory Storage

For customers who want to produce in bulk but release inventory in scheduled shipments, we offer short-term warehousing services. This is particularly useful for seasonal promotions, phased product launches, or clients managing limited storage space.

Storage terms and fees vary based on volume and duration. Contact us for a customized storage arrangement.

Damaged Shipments

In the unlikely event that your packaging arrives damaged during transit, please follow these steps:

  1. Inspect all cartons upon delivery and note any visible damage on the carrier’s delivery receipt
  2. Photograph the damaged shipping cartons and affected product
  3. Contact us within 48 hours of delivery with photographs and a description of the damage

We will file a carrier claim on your behalf and arrange replacement production at no additional cost. For full details on returns and replacements, see our Refund Policy.

Contact Us

For shipping questions or to request a delivery estimate, contact us: