Pro Packaging Line (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or use our services.
Information We Collect
Information You Provide Directly
When you request a quote, place an order, create an account, or contact us, we may collect:
- Full name and job title
- Company or brand name
- Email address and phone number
- Mailing and shipping addresses
- Payment and billing information
- Project specifications, artwork files, and design preferences
- Any other information you choose to include in messages or forms
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms that led you to our site
- Cookies and similar tracking technologies (see Cookies section below)
How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfillment — processing quotes, producing packaging, and arranging shipment
- Customer communication — responding to inquiries, providing order updates, and sharing proofs for approval
- Account management — storing your order history, artwork files, and preferences for easier reordering
- Service improvement — analyzing website usage to improve our site, products, and customer experience
- Marketing — sending promotional emails about new products, services, or industry content (only with your consent; you may opt out at any time)
- Legal compliance — meeting tax, regulatory, and legal obligations
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service providers — trusted third parties that help us operate our business, such as payment processors, shipping carriers, and email service platforms. These providers are contractually required to protect your information and use it only for the services they perform on our behalf.
- Legal authorities — when required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to provide core functionality and improve your browsing experience. We use:
- Essential cookies — required for the website to function properly (e.g., session management, form submissions)
- Analytics cookies — help us understand how visitors use our site so we can improve content and navigation
- Marketing cookies — used to deliver relevant advertisements and measure campaign performance
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security reviews.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records and associated artwork files are typically retained for a minimum of three years to facilitate reorders and warranty claims.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
- Request a portable copy of your data
To exercise any of these rights, please contact us at info@propackagingline.com.
Children’s Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated policy on this page and revise the “Last updated” date above. We encourage you to review this page periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
- Email: info@propackagingline.com
- Phone: +1 (214) 204-1730
- Mail: Pro Packaging Line, Attn: Privacy, 8952 Maple Dr Apt 274, Dallas, TX 75288